Improving Your NPS
Here are the main ways to create promoters and minimize detractors.
Topic
Delivering Value
The many ways your consulting firm can deliver value, and how you can generate more results and a better experience to clients.
The Delivery Number
Scoring less than 7 out of 10 means your future is in danger.
Thinking Mobile First
People are impatient when using their phones.
Standing On The Front Line
When the going gets tough, the tough get going.
The Biggest Advisory Secret
It's a trust-intensive business.
Chekhov's Gun
Helping your clients make sense of their story.
Bringing Ideas To Clients
It's your job to curate them.
Disagreeing With Clients
If you want clients to see you as a trusted adviser, you will need to reject some of their ideas.
Fit To Client
Productized consulting offerings do not give you permission to neglect your client's needs.
Word Of The Day: Sitzfleisch
Every consultant needs to learn how to develop it.